Frequently asked questions
My pedal isn't working, what do I do?
Check your power supply/battery, make sure your cables are good and that everything is hooked up properly. Isolate the pedal, remove it from your pedal chain and just hook it straight up to your guitar and amp. If you're still having problems, give us a call or shoot us and email and we will help you out.
What is the SGFX warranty?
All our pedals come with a 3-year warranty.
What is your return policy?
All SolidGoldFX pedals and Custom Shop products purchased from SolidGoldFX come with a7-day return, 14-day exchangeperiod from the time that the product has been received. No refunds or exchanges will be offered past 14 days. Shipping to and from SolidGoldFX is non-refundable and in the event of an exchange, additional shipping charges may apply.
Orders with free shipping will be subject to the actual shipping costs.
Items must be returned in like new condition and in a timely fashion. In order to initiate a return, email us at email@example.com within the allocated time frame.
All clearance, B-stock, modified or custom order sales are final, no exchanges or returns.
Feel free to contact us with any questions.
Which side is the input/output?
The pedal Input is always on the right and the output is always on the left.
What power supplies are recommended for use with SolidGoldFX pedals?
All of our pedals are equipped with 2.1mm DC jacks. Any properly regulated 9VDC, center negative, power supply will do the trick. We recommend the Voodoo Lab ISO5 or PP2, Cioks, T-REX Fuel Tanks or similar power units designed specifically for use with effects pedals. If you're not sure, please send us an email and we will help you sort it out.
Under no circumstances should you ever use an AC Power Supply to power your pedal.
Can I power my pedals with a daisy chained power supply?
Yes, but isolated power sources are always better and will result in a much quieter pedal board as it will avoid cross-talk and ground loops.
Can a 9V battery be used with all SolidGoldFX pedals?
We have phased out battery operation from all of our pedals. A proper power supply will outperform batteries with no negative impact on the environment.
How do I know if I need a Buffer?
If you're running long cables, a number or true bypass pedals and are noticing a loss of high end detail when going through your effects chain versus going straight into your amp, you may need a Buffer! Buffers can also be helpful to preserve fidelity when used in an amplifier effects loops.
Where should I place the Buffer in my effects chain?
You'll have to experiment to find your ideal placement given your particular setup. We do not recommend placing the Buffer, or any other buffered pedal before vintage style fuzz circuits like the If 6 Was 9 as it will drastically alter the sound and response of the pedals.
Case Sizes and Approximate Current Draw:
76: 4.77" x 2.6 x 1.39" (121.1 x 66 x 35.3mm)
76 Plus: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
Beta MKII: 4.39" x 2.34" x 1.06" (112 x 60 x 27mm)
Buffer: 3.64" x 1.52" x 1.06" (92.5mmx38.5mmx27mm)
Communication Breakdown: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
EM-III: 4.77" x 2.6 x 1.39" (121.1 x 66 x 35.3mm)
Ether: 4.77" x 2.6 x 1.39" (121.1 x 66 x 35.3mm)
If 6 Was 9: 4.77" x 2.6 x 1.39" (121.1 x 66 x 35.3mm)
Imperial MKII: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
Lysis MKII: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
NU-33: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
Oblivion: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
Rosie: 4.77" x 2.6 x 1.39" (121.1 x 66 x 35.3mm)
Spanish Castle: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
Supa Funk: 4.77" x 2.6 x 1.39" (121.1 x 66 x 35.3mm)
Surf Rider III: 4.67" x 3.68" x 1.18" (119mm x 94mm x 30mm)
76: 5 mA
76 Plus: 10 mA
Beta MKII: 6mA
Communication Breakdown: 10 mA
EM-III: 70 mA
Ether: 70 mA
If 6 Was 9: 3 mA
Imperial MKII: 10 mA
Lysis MKII: 60 mA
NU-33: 60 mA
Oblivion: 60 mA
Rosie: 5 mA
Spanish Castle: 10 mA
Supa Funk: 20 mA
Surf Rider III: 60 mA
What expressions pedals are recommended for use with our expression compatible pedals?
The expression jacks are wired with the Tip to 5V, Ring to wiper or signal and sleeve to ground, and a 10k-25kpot is ideal. We recommend the use of the Mission EP-1R for a solid, heavy duty expression pedal, or the M-Audio EX-P for a more affordable solution. Both pedals are equipped with a polarity switch. The Rocktron Utopia and HEX expression pedals should also be compatible as well as others but we have not tested them.