Shipping POlicy
Shipping To Canada:
All SolidGoldFX pedals purchased from our site come with a 7-day return, 14-day exchange period from the time that the product has been received. No refunds or exchanges will be offered past 14 days. Shipping to and from SolidGoldFX is non-refundable and in the event of an exchange, additional shipping charges may apply.
Orders with free shipping will be subject to the actual shipping costs.
Items must be returned in like new condition and in a timely fashion. In order to initiate a return, email us at info@solidgoldfx.com within the allocated time frame.
All clearance, B-stock, modified or custom made pedals are final as are accessories and merch, no exchanges or returns.
Feel free to contact us with any questions.
Shipping to USA:
We use a third party shipping service to send parcels to the US from the US via USPS. Standard shipping is included on all orders 199USD and up. Our packages are picked up in Montreal, taken across the border and shipped from the US. There are no additional duties or taxes. Please contact us before placing an order if you require a different shipping provider, we can also offer shipping by Fedex, UPS or Purolator at an extra charge.
Shipping Internationally:
We ship using either Fedex Priority or DHL. Duties and taxes may apply and are not included in the purchase price. Please contact us before placing an order for a quote if you require a different shipping provider, we also offer shipping by postal services.
Refunds & Returns
All SolidGoldFX pedals purchased from our site come with a 7-day return, 14-day exchange period from the time that the product has been received. No refunds or exchanges will be offered past 14 days. Shipping to and from SolidGoldFX is non-refundable and in the event of an exchange, additional shipping charges may apply.
Orders with free shipping will be subject to the actual shipping costs.
Items must be returned in like new condition and in a timely fashion. In order to initiate a return, email us at info@solidgoldfx.com within the allocated time frame.
All clearance, B-stock, modified or custom made pedals are final as are accessories and merch, no exchanges or returns.
Feel free to contact us with any questions.